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Business Solutions: Customer Service

Intercon makes it standard practice to assign a primary point of contact and support communications with clients through a team effort. Generally, our belief is that constant communication with our clients and each other is essential. Indeed, part of our Operating Methodology states that "We will go beyond what is necessary and strive to predict what will be necessary in the future by consistently analyzing our own practices, maintaining certifications, communicating constantly with leaders both within and outside of the recycling industry and focusing on our customers." Our basic philosophy has been that "We will refrain from committing in a direction completely based on what we think is the right direction instead of listening to our customers and catering to our customers' needs." As legislation decides what our customers will need to accomplish, they will concurrently be deciding how to best meet new expectations. In turn, because Intercon Solutions keeps a flexible mindset without preconceived notions regarding the best way to do things, we will be prepared to commit our efforts toward our customers' directions rather than toward our own and that, we hope will make all of the difference.

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